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More 4K Questions and Answers

by Ray Hartjen 07/17/2013

There have been a lot of questions and comments popping up on the blog, in forums and in online conversations on Facebook and Twitter. I thought it might be time to put some answers all in one spot.

First off though, thank you.

Thank you for being customers of Sony. Thank you for the trust you bestow on our brand. And, thank you for taking the time to ask questions and post comments. We learn so much from listening to you.

Thank you.

Now for some of your FAQs:

Q:  Sony recently announced the FMP-X1 4K media player – how come it won’t work with my VPL-VW1000ES 4K home projector?

A:  The VPL-VW1000ES projector was designed and built over two years ago based on the industry standards in existence at that time. Still cutting edge, the VPL-VW1000ES displays both unsecured 4K video and upscales HD video to produce an amazing image.

The new Sony FMP-X1 4K Ultra HD media player is the only device that provides native 4K feature films and TV programming to customers, and uses the latest industry standards to deliver content securely. While our newest 4K Ultra HD televisions incorporate new technologies, earlier products such as the VPL-VW1000ES require an update.

Please be assured Sony will meet our customers’ expectations to provide a path to enjoy 4K content from a media player compatible with the VPL-VW1000ES. Details of our program to integrate the FMP-X1 4K media player will be announced and implemented as the Video Unlimited 4K download service is finalized and later this summer.

Q:  How come the new FMP-X1 4K media player doesn’t work with the XBR-84X900?

A:  Our 84X900 4K Ultra HD TV customers already have a 4K media server that includes the very same content that is on the FMP-X1 4K Ultra HD media player. Now, when we delivered that 4K viewing solution last fall – as another world’s first in 4K – we spoke to offering an upgrade path at a later date.

Sony will keep that promise to provide owners new 4K content and that will include the FMP-X1 4K Ultra HD media player. Details of our program to replace the original 4K video server with a 4K media player will be announced and implemented as the Video Unlimited 4K download service is finalized and launched later this summer.

After the Video Unlimited service goes live, we’ll be delivering the new player and completing the activation for those customers. Stay tuned for more details later this summer!

Q:  I just bought an XBR-X900A – why do I have to have someone come to ‘activate’ it?

A:  The Premium Service Activation will ensure compatibility of new XBR-X900A televisions with the FMP-X1 4K Media Player, and also safeguards the access to its content. In appreciation of the early adopters who wish to enjoy the true 4K Ultra HD experience, Sony will send an authorized technician for in-home service to qualifying 4K TVs free of charge. This will expand the capability of your TV to ensure compatibility with the 4K Ultra HD Media Player, and will take less time than it would take for AAA to come and change a flat tire on your car. This service activation applies to a limited number of 55 and 65X900A TVs; to determine if your TV qualifies check www.4kactivation.com or call 1-855-476-6945.

 

Q:  What’s all this I hear about HDMI 2.0, and is this the real reason for the ‘activation?’

A:  The next generation of HDMI will soon be official, but no one knows the exact specification because it hasn’t been published and released yet. At Sony, we know that – we participate actively in those very conversations. Anyone telling you they know of the HDMI 2.0 spec currently is either being misleading or are fortune tellers, in which case quickly ask them what stocks will be outperforming the market for the rest of the year.

While the Premium Service Activation does include a modification to one HDMI input on the XBR-X900A television, it is not related to the new HDMI standard/codec.  When that standard is available, Sony is ready to provide all the necessary solutions for our customers to access future service and content.

Q:  Why won’t the FMP-X1 4K media player work with 4K Ultra HD TVs from other manufacturers?

A:  Sony is more than an electronics innovator. We are leaders in 4K entertainment from production, through distribution, all the way to cinemas and into the living room. A major benefit and differentiator of buying a Sony 4K television is access to true 4K content thanks to our partnership with Sony Pictures Entertainment and Sony Network Entertainment. When Video Unlimited 4K launches this summer, it will only be available on Sony 4K Ultra HD devices. Since one of the main uses for the FMP-X1 is to store and playback content from Video Unlimited 4K, there is currently no need for compatibility with other manufactures’ TVs.

Again, thank you for your questions and comments.  Please keep them coming.

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  1. nag wrote: July 18, 2013 9:51pm

    Sony rocks. Wish you good luck. Happy to see Sony becoming the market leader yet again…Would like to see more innovations to stay on top.

    Reply
    1. Kathleen wrote: July 19, 2013 2:25pm

      Many thanks for the support!

      Reply
  2. Phil wrote: July 26, 2013 5:30am

    The devil is in the details – the wording of your response for the 1000 is curious when compared with the wording for the 84″

    Can you say straight up that the 1000 will be on equal footing with your other 4k devices to be able to play secured, commercial content from your new movie service (ie Feature films) and not just unsecured, non-commercial content?

    For example, you mention “activation” with the new service for th 84″ panel owners, but do not with the 1000. To me, the 1000 and 84″ owners are in the same boat regarding the FMP-X1 and 4k Unlimited Service for secured commercial content, and could have been addressed jointly, but were not.

    Please clarify this. Thanks

    Reply
    1. Sony Support USA wrote: July 26, 2013 1:40pm

      Phil, Thank you for your comments. As a valued customer, we want to respond directly. As you know, the VPL-VW1000ES projector was designed and built over two years ago, based on the industry standards in existence at that time. Still cutting edge, the VPL-VW1000ES displays both unsecured 4K video and upscales HD video to an amazing image. The new Sony FMP-X1 4K Ultra HD media player is the only device that provides native 4K movies and TV programming to customers, and uses the latest industry standards to deliver content securely. While our newest 4K Ultra HD televisions incorporate new technologies, earlier products such as the VPL-VW1000ES require an update. Please be assured Sony will meet your expectations to provide a path for you to enjoy 4K content from a media player compatible with the VPL-VW1000ES. Details of our program to incorporate a 4K media player will be announced and implemented as the Video Unlimited 4K download service is finalized and launched later this summer. Sony led the way in delivering 4K Ultra HD viewing in the home, first with projectors and then with TVs, with the XBR-84X900 introduced in the autumn of 2012. As you’ll recall, the XBR-84X900 was bundled with the world’s first 4K Ultra HD video player, allowing customers to enjoy native 4K movies and video shorts in their home – as only Sony can. The new Sony FMP-X1 4K Ultra HD media player is the latest device providing native 4K movies and TV programming to customers, and is paired to deliver content securely to Sony’s newest 4K Ultra HD models, the XBR-X900A series. Later this summer, Sony will launch Video Unlimited 4K, a service that will allow an ever-growing library of 4K content to be viewed in the home. At that launch, Sony will also announce a new 4K media player compatible with the XBR-84X900. Please be assured Sony will meet your expectations to continue to provide the path for you to enjoy 4K content on your television.

      Reply
  3. Phil wrote: July 26, 2013 9:40am

    I posted the below, and it was moderated. Why? It seems to be a fair question and is not inflammatory:

    Can you say straight up that the 1000 will be on equal footing with your other 4k devices to be able to play secured, commercial content from your new movie service (ie Feature films) and not just unsecured, non-commercial content?

    For example, you mention “activation” with the new service for th 84″ panel owners, but do not with the 1000. To me, the 1000 and 84″ owners are in the same boat regarding the FMP-X1 and 4k Unlimited Service for secured commercial content, and could have been addressed jointly, but were not.

    Please clarify this. Thanks

    Reply
  4. thestewman wrote: July 26, 2013 10:51am

    Will you commit Sony to guaranteeing the same upgrades to the Sony VPL-VW1000ES projector, the XBR-84X900 Flat panel and the other 900 series displays so they all will play Sony secured, commercial content from your new movie service (ie Feature films) and not just unsecured, non-commercial content and HDMI 2.0 capability when there is a final approval of the specifications for HDMI 2.0 ?

    Reply
  5. b curry wrote: July 26, 2013 11:13am

    Are there any movie studios outside of those owned or affiliated with Sony Pictures Entertainment, Inc. that have licensed content for viewing in 4K on the Sony FMP-X1 4K media player?

    Reply
  6. Sony Support USA wrote: July 26, 2013 1:21pm

    Please be assured Sony will meet your expectations to provide a path for you to enjoy 4K content from a media player compatible with the VPL-VW1000ES. Details of our program to integrate an FMP-X1 4K media player will be announced and implemented as the Video Unlimited 4K download service is finalized and announced later this summer. -Kevin K.

    Reply
  7. Chris wrote: July 26, 2013 1:29pm

    I am very seriously looking at getting a Sony VW1000ES 4K projector. But only 2 things are holding me back:

    1) no 4k content is compatible with it (yet)
    2) I would really like to know if HDMI 2.0 will be an available upgrade for this projector.

    If these two things are going to be available, I will be buying one 100%.

    Reply
  8. Sony Support USA wrote: July 29, 2013 10:05am

    The VPL-VW1000ES projector was designed and built over two years ago based on industry standards in existence at that time. Still cutting edge, the VPL-VW1000ES displays both unsecured 4K video and upscales HD video to produce an amazing image.

    The new Sony FMP-X1 4K Ultra HD media player is the only device that provides native 4K feature films and TV programming to customers, and uses the latest industry standards to deliver content securely. While our newest 4K Ultra HD televisions incorporate new technologies, earlier products such as the VPL-VW1000ES require an update.

    Please be assured Sony will meet your expectations to provide a path for you to enjoy 4K content from a media player compatible with the VPL-VW1000ES. Details of our program to integrate an FMP-X1 4K media player will be announced and implemented as the Video Unlimited 4K download service is finalized and announced later this summer.

    Reply
  9. windlyu wrote: August 7, 2013 10:12am

    what is website to download or buy 4k movies?

    Reply
    1. Sony Support USA wrote: August 8, 2013 9:43am

      Hello windlyu, For where to purchase your 4k movies, you can now at the Sony Store website: http://goo.gl/r1ewLg. Hope this helps! =) -Amanda M

      Reply
  10. John sykes 111 wrote: August 8, 2013 3:34am

    i just purchase a camcorder nx30-u, is it ok. to leave battery in or take out when not in use

    Reply
    1. Sony Support USA wrote: August 9, 2013 12:54pm

      This appears to be a Professioanl model, please visit http://goo.gl/Fu7onT for assistance here in the U.S. For support worldwide, please visit: http://goo.gl/UqGxK Thanks, Scott

      Reply
  11. Vitou wrote: August 9, 2013 4:41am

    When will Sony 4k TVs available in Asia?

    Reply
    1. Sony Support USA wrote: August 9, 2013 11:51am

      Not sure! I recommend contacting your local support team to see if they have more info. http://www.sony.net/SonyInfo/Support/ -Amanda Jeter

      Reply
  12. Huang wrote: August 10, 2013 7:10am

    so, the 4k projector 1000es I bought less then a year ago is already “outdated” ? can’t play with Sony own 4k player/server ? WOW ,,really ? and may only play “unsecured 4k content ” with update ? what is this “update ” ? software or hardware ? how will it be done ?

    Reply
  13. Chris Cherel wrote: September 4, 2013 1:02pm

    Any plan for 4K content to Europe?

    Reply
    1. Kathleen wrote: September 10, 2013 9:05am

      Hi Chris, thanks for reading! Please reach out to your local support team as they’ll have more information on 4K content in Europe: http://www.sony.net/SonyInfo/Support/

      Reply
      1. Christophe Cherel wrote: September 12, 2013 9:36am

        Hi Kathleen,

        Thank you to reading me too! I already contacted Sony Pro Europe but they don’t have any official info about it at the moment. I heard about a special edition of the fmp-x1 for Europe with 10 full movies included. First, it will be used for demos only in Sony Pro certified dealers but I realy don’t know if Sony Europe will sale it.

        Thank you very much.

        BRs,

        Christophe.
        http://www.hdlandblog.com

        Reply
  14. Rapple wrote: January 17, 2014 12:16pm

    I am considering the purchase of a VW600ES and I just passed by a comment suggesting the 4K Media Server does not work with this projector? Is that correct?

    Reply

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