Ask questions. Share answers. Join in. Welcome to the Sony Electronics Inc. Community

by Sarah 01/02/2013

You may have recently spotted a new tab on the Sony Facebook page. That’s right… we’ve added a support tab. We wanted to make it as easy as possible for you, our loyal fans and customers, to find the right support avenue, quickly. From this tab you can register your product, set up service, find answers to your product questions, share your answers with other customers and get linked to the Xperia™ Support, PlayStation® Support and International Support pages. Here’s the “Get Help” tab we hope you’ll find most helpful!

In addition, here’s a welcome video from Peg, Todd and Tatiana with Sony Support to help you get started.

 Welcome to the Sony Community

Get involved! Whether you are here to ask for, or give, help – we are happy you stopped by and look forward to seeing you in the future.

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  1. david wrote: January 3, 2013 4:08pm

    I own many Sony ES products. They are getting up in years now and I’m looking to begin replacement. Is Sony still supporing the ES Series? I can barely find any information on current or upcoming releases. Thanks!

    1. Sony Support USA wrote: January 4, 2013 8:17am

      Good morning David!

      Sony does still make and sell some products for its ES Series. The ES Series that we are currently selling can be found in the following link to Sony’s online store here

      Thank you,
      Kevin Krause
      Sony Support USA

  2. Hasan wrote: January 6, 2013 3:40am

    Is it possible to play karaoke DVDs with microphone connection on DAV-DZ630

    1. Sony Support USA wrote: January 7, 2013 7:51am

      Good morning Hasan!

      It appears that the DAVDZ630 is a UK model. This is a support page for Sony Electronics in the United States. For help answering this question, please visit Sony UK’s support page at

      Thank you,
      Kevin Krause
      Sony Support USA

  3. Lucky wrote: January 9, 2013 8:06am

    I´m waiting for the next alpha SLT update (may be alpha 67? or 79?) Can you tell me whats comming soon ? thx

  4. Steve Smith wrote: January 25, 2013 9:29am

    Sony I want to say thank you for making one of the best Tv’s ever in the KDL 46HX750. This is without question the BEST HDTV I have ever owned. Beautiful PQ,features galore ect I cant say enough about it. Thanks again Sony. Your the best.

  5. Jotham wrote: January 28, 2013 10:15am

    Is this type of lap top (Sony VAIO E11 Series SVE11125CXB 11.6-Inch Laptop) the best for video editing? I wanted to purchase it from Amazon. UK.
    Does it have Fire Wire Card and the like??
    If at all its not the best, please inform me of any video editing SONY laptop in the price range of not more than $500. Thank you.

  6. James wrote: May 19, 2013 3:43pm


    So i have a Sony Vaio C Series laptop and i would like to restore it to its factory condition without touching the other drives (D:\…etc) and i’ve been told that the “Restore C:\ Drive” is the best option for this, but some have told me that it will just erase the drive and that i will have to completely reinstall the operating system which came with it(Windows 7 Home Premium 64bit), so i’m gonna need your advice as soon as possible, thanks.

  7. Javier Vazquez wrote: June 13, 2013 10:27pm

    Hi Sony, I was wondering if i buy Metal Gear Solid HD Collection for the PS3, will i have to buy another copy for the PS Vita? Im not sure, since the game has the “Transfarring” feature, I didn’t know if i had to buy the game again to play it on the PS Vita. Thank you

  8. Aysaa wrote: June 15, 2013 9:33am

    Which tablet do you have to have to interact and support your friends on the ps4

  9. bradley wrote: June 22, 2013 3:32am

    I have a Sony Kdl-40ex520. How do I remove the pop ups at the bottom and top of the screen that comes up repeatedly. Theses pop ups mention the tv specs such as usb input, full hd, hdmi inputs etc.

  10. David wrote: June 26, 2013 8:14am

    My TV remote has stopped controlling my DVD player. TV Remote is RM-YD035 and DVD Remote is RMT-D185A. It used to work and I was able to control both with either control any help?

  11. Mario wrote: July 7, 2013 2:44pm

    Why haven’t you guys implemented a trophy deletion option onto the PS3? We’ve all been asking for it, so why hasn’t it been brought up? Just make people enter a four digit password before deleting a trophy. Playstation only “does everything” right, so we should be able to get rid of that annoying 0%.

  12. ekyn wrote: July 15, 2013 6:58am

    hi, i wanna ask a question. my walkman nwz-e463 has lost its usb cable and now im trying to use my power bank cable but it didnt recognize. can i know if the walkman does not support any other usb cables?

  13. Rakesh Deb wrote: July 15, 2013 7:27pm

    Last night my Sony Bravia model no KDL 42w674A is not working due to software download through the internet( no picture )
    Now it is showing white light blinking Then red light blinking,
    So give me some idea how can i get the picture.

  14. Sony Support USA wrote: July 16, 2013 2:34pm

    Hi Ekyn! Was the cable you are trying to use now provided with the Walkman when you purchased it or is a USB cable for a different product? -Kevin K.

  15. Sony Support USA wrote: July 17, 2013 1:09pm

    Good afternoon Rakesh,

    I want to help but have been unable to locate your model number in my system.

    Can you please advise the region where you live?


    Pat Kennedy
    Sony Support USA

  16. Noah Davis wrote: August 7, 2013 9:35pm

    This is a rather different question, but I think it fits well: do you still manufacture AC Bias portable cassette recorders, or are all the portables DC bias recording?

  17. Ollie wrote: November 18, 2013 6:39am

    Will my Cod Bo1 tritton headset work with the ps4, tritton 5.1 is the headset im useing

  18. Leong Yau Mun wrote: November 19, 2013 3:51am

    Umm sony i want to ask about ps4 question
    1.Can i put the ps4 game disc on the console or i need to install ps4 game disc on the console since it taking a lot of space?
    2.If i dn’t have credit card may i use psn code on game store or i need credit card?
    3.can i install any hardrive on ps4?

  19. Twee wrote: November 30, 2013 12:58am

    how can I prolong the lithium ion battery for laptop?

  20. Flynn wrote: December 22, 2013 1:47am

    Hi, was wondering if you could tell me when PS4′s would be in stock again in the UK in Sony stores

  21. chad wrote: January 14, 2014 1:16pm

    My mortal kombat 9 keeps freezing during gameplay do ya have any suggestions for what I can do to fix it

  22. Jay wrote: February 23, 2014 10:20pm

    Will I be able to buy/preorder a Destiny PS4? If so count me in.

  23. Noel wrote: March 31, 2014 12:18pm

    I heard that you guys and ubisoft are doing a ps4/3 bundle for watch dogs so far people say it’s only in Europe at the moment by any chance will it come out to U.S and if so what the estimated price will be .


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