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How to troubleshoot a red or blinking light on your Sony BRAVIA® TV

by Sarah 04/14/2012

I’m ready to sit down and enjoy my evening with the family. Our favorite movie is on the Sony Movie Channel tonight. Hmmm, that’s weird… why is the little red light on the front of my BRAVIA television blinking? I’m not getting a picture either. Now this stinks! Our movie starts in 10 minutes! Let me go to Sony’s eSupport website and see what I can find to troubleshoot this.

This is what the SonyListens team would normally recommend… visit the eSupport website or call into Sony’s product support team. However, Peg has developed another helpful how-to video showing you some steps that may help you in this situation. Check out the video below and feel free to follow along with the steps listed on our eSupport site as well.

Sony TV – How to troubleshoot a red or blinking light

Did you find this video helpful? If you still need us to lend a hand, please email the SonyListens team at sonylistens@am.sony.com and we’ll make sure to get you pointed in the right direction for further assistance.

For more tips, tricks, troubleshooting and how-to videos, visit the SonyListens YouTube™ channel.

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  1. Patrick Galvin wrote: July 2, 2013 11:05am

    I have the same problem with my Sony Bravia Model KDL-55HX729Purchased on 11 Nov 2011, (19 Months)
    (SN: 3005182)the LED blinks four times and than pauses. I unplugged and re-plugged and had the picture for about one second before it went back to blinking mode, I called customer support and tried the things they suggested which were useless, it looks like the TV will have to be scrapped, a huge financial hit for me. I can’t afford to buy a new one at this time, if anyone files a class action lawsuit for a faulty product please add my name to the list. Patrick Galvin at…Galvin@comcast.net

    Reply
  2. Laura wrote: July 3, 2013 4:32am

    My TV just turned off today in the middle of watching a show on it and will not turn back on. The red light is flashing, I have unplugged it from the outlet and will read the instructions, but from what I am reading I suppose I should not have high hopes. I don’t think we purchased an extended warranty, but We have only had our TV a little over a year. Literally just bought it April 2012. If I find I have to purchase a new one, I am going to write reviews wherever I can to warn people not to buy the Sony 46″ Bravia, because nobody wants a TV that needs to be repaired after a year of use, even if they do have a warranty it is a complete pain, people care about quality plain and simple. Please Sony don’t bother replying with the same generic answer, I will just scroll above and read what you wrote to others as it is basically the same reply.

    Reply
  3. art shapiro wrote: July 4, 2013 4:12am

    13 blinks on my 2007 kdl-52w3000. $2800 paperweight. does anyone have the error code sheet? sounds like goodbye forever, sony.

    Reply
  4. RPalogan wrote: July 4, 2013 8:59pm

    I am from Phils. and I encountered the same problem .. My TV turned off in the middle of watching a show . The red light is blinking 8 times than off and then continues to blink again ( 8 times ) please help. I would appreciate a respond from Sony especially that we valued so much the company and inface we have high regards with their product. But with this problem I had .. I change my mind…

    Reply
  5. Jim wrote: July 5, 2013 6:09am

    We purchased a Sony 52 inch LCD Television about 3 1/2 years ago and one morning it would not start up. I followed the recommended reset options with no positive result. I was told on an email from Sony that the TV may need a firmware upgrade. However, how can I upgrade the firmware when the TV will come on for one second then shut off and have the standby light blink 13 times fast and then pause then repeat 13 times fast. With so many comments it appears that there is a design flaw hopefully unintentional. After 3 years so that the extended warranty is out the TV is design to fail. You have to wonder. Note the Model number is KDL-52V4100.

    Reply
  6. aamir abbas wrote: July 5, 2013 6:26am

    Hi,I have led sony kdl42w670a model. Its just few weeks we got it but now its not turning on.. and red led light keeps blinking 8 times… i tried turning on from remote,nothng happens.. thn tried to turn on from main power button in the tv but no luck either.. can you please help? The video help you have is of no use to my issue either. Appreciate your quick reply. Thanx

    Reply
  7. Anja wrote: July 5, 2013 3:46pm

    I bought a brand new Sony Bravia in March and had a professionally mounted to the wall. I have not been able to turn the TV on since one week. I tried to put the TV back in the original settings, etc but no success. The red light blinks six times. I called customer support and some repair company called me a few days later. They said they will call me next week when they have a part from Sony (I guess to diagnose the problem since nobody knows what is wrong). However, they do the diagnostics only if the TV is unmounted. I am just recovering from back surgery and cannot lift anything, especially not a TV…..

    In addition, it is surprising how long it takes to have a technician come by. I have been waiting now for one week….
    - Which is especially painful since I am ill in bed –

    I am very disappointed with Sonys customer service and think that this was my first and last Sony product.

    Reply
  8. Ashish Gupta wrote: July 5, 2013 5:20pm

    We bought the Sony Bravia 46inch TV – KDL46nx810 recently. The TV performed okay for some time but now the screen does not come up. The red LED blinks 6 times before pausing for a little bit and then resumes blinking. What could be the problem?

    Reply
  9. michael wrote: July 5, 2013 7:17pm

    my TV is 6 months old. i won it in a sales contest through Honda motor corp. this is the tv that i chose. maybe i should have raed these comments before making my choice. red light blinking 4 times then pause. one web site wanted $48 to diagnose the problem. throwing the TV through the window at the sony store sounds like a good solution. can you help

    Reply
    1. michael wrote: July 5, 2013 8:14pm

      blinking 6 times not 4

      Reply
      1. michael wrote: July 5, 2013 8:19pm

        Like Laura says above please don’t reply with “I’m sorry you are having problems with your Sony” just give a solution or refer me to a competitor that does a good job. in reading all these complaints on two year old and less TV’s, this is an on going problem that should be corrected, inexcusable for a company like yours

        Reply
        1. DougS wrote: July 26, 2013 6:18am

          My 2 year old Sony KDL46EX720 started blinking 6 times over and over at power up. Tried Sony procedure for resetting to factory defaults but still flashing. Finally removed all the cables from the tv and it successfully powered up and seems to be working ok now.

          Reply
          1. Sony Support USA wrote: July 26, 2013 1:25pm

            Hi Doug! I’m glad to see that your TV is ok now. For assistance in the future you can visit http://esupport.sony.com/ Have a great weekend! :)

  10. Joe Rubino wrote: July 6, 2013 2:55pm

    I’ve had similar experience with my Bravia 46 purchased in 2007. TV turned on… no picture then it goes off with a blinking red light (6 count). Sony online could not fix it.. but I’m sure they knew what the problem was.. sent me to a Sony certified technician who immediately said its a bad LCD panel. and recommended I buy another TV. THANKS SONY!! spent 2K for the set that lasted almost 6 years!! Sony’s solution to the problem. Offered me a 15% coupon toward other Sony products OR a refurbished 46 TV at a cost of $579. NO THANKS!!!!
    Guess what… I went out and bought a SAMSUNG!!!! But I will keep using social media, word of mouth and how Sony does NOT stand by their product.. Try other brands..

    Reply
    1. Jeremy wrote: October 17, 2013 7:41pm

      Joe Rubino, I just wanted to say that if you purchased a Samsung because your Sony had a bad LCD panel, then you’re gonna have a bad time. Samsung and Sony use the exact same LCD panels from the same manufacturer.

      Reply
  11. Robert Zeh wrote: July 7, 2013 2:28pm

    I purchased a Sony 46″ 3-D TV 14 months ago to use in my home’s family room. The Sony 40″ HDTV that had been in that room was relocated to our bedroom. About 45 minutes ago, the 46″ set’s picture turned black, audio continued and the lower left corner red light began blinking in a four flash sequence. I followed the manal’s trouble shooting advice as well as reviewed this site – trying various tips, reset procedures, etc. contained here. Nothing has been successful. Not having bought the extended warranty, I write this description out of the desperation that’s overtaken me. The Sony Corporation’s handling of the no doubt thousands of customers who bought this generation’s release of HDTV models and (who have been experiencing failures left and right) have made matters even more horribly wrong with the path of indifference and arrogance they’re choosing as a response. “Debacle” is the only fitting way to characterize the travesty with which they are so cavalierly hosing their customers. To be certain, as each and every other Sony device I own (Sound bar, cameras, CD player, and FM stereo receiver/amplifier) show signs of failing, their replacement(s) will be ANYTHING other than Sony.

    Reply
  12. Sam wrote: July 8, 2013 8:36am

    After reading all the complaints, I too have a 32″ Sony tv that is a couple years old, will not come on tried all the things mentioned, has red power light blinks twice, repeats this over and over. I did the reset and it still does the same thing.

    Has anyone posted the repair cost for this problem? No matter how many blinks! Near $500.00 tv dead.

    Reply
  13. Wendy wrote: July 8, 2013 7:15pm

    Wow! I am amazed that the number of complaints are from tv s that are 2 years old. I am in the same situation. Sucks. I paid 2 grand for mine. I’ve always been a Sony purchaser, but now, I am not too sure anymore. I cannot afford to pay for repairs and cannot afford another tv. Too bad Sony is losing some customers.

    Reply
  14. Sony Support USA wrote: July 10, 2013 8:52am

    Greetings Jude,

    Sony® televisions include indication LEDs or lights on the lower front side of the television. These are used to indicate the status of the TV or to indicate that certain features are enabled. The following is a list of common LED indicators on Sony Televisions:

    •The red LED remains On continuously on some models to indicate that the TV power is Off. This is a normal indication for your TV.

    •If you have a TV connected to an active high-speed Internet connection, an amber (orange) LED will blink On and Off when the TV is receiving a software update. Software updates are provided to improve the performance of your TV. Please do not turn off or remove the AC power during the software update. The TV will not respond to the remote control during the update. The software update may take a few minutes.

    •A green LED that is On continuously is an indication that the TV power is on. You may get a blank screen even if the TV is on if you are on an input that has no signal. Try changing to a different input by pressing the “INPUT” or “TV/VIDEO” button on the remote control.

    •A green LED that blinks On and Off is an indication on some models that the TV is receiving commands from a remote. •No LED lit at all is an indication that the TV is turned off, the AC power is removed from the TV or that the Energy Saving Switch on the side of the TV has been turned Off.

    •If an amber or orange LED is On, this indicates that a timer feature has been activated.

    •If there is a red LED that blinks On and Off and the TV is not operating properly, this indicates that there may be an issue with the TV. Before calling customer support, please try to restore the TV operation by following the steps below: 1.Try turning the power Off and then On by pressing the power button on the TV. 2.Remove AC power from the TV for one minute by unplugging the TV from the outlet or power strip. 3.Reset the TV to the original factory settings.

    NOTE: If the TV still is not working properly after performing the restore, make sure you confirm the number of times the red LED light is blinking prior to contacting customer support. The support agent will need this information to properly troubleshoot your TV.

    Thanks!

    Pat Kennedy Sony Support USA

    Reply
    1. Mahesh wrote: July 14, 2013 10:49pm

      Good info. However, does not solve anybody’s problem as I see it. This appears to be a chronic problem, which needs solution because SONY’s quality reputation is in jeopardy.

      Reply
    2. PennieB wrote: July 23, 2013 8:56am

      Well Pat, obviously this is a reoccuring issue for Sony TV’s really wish I had known this before spending $1500 on this. I am also having the same issue as everyone on this site. KDL-55NX720 purchased in January of 2012. Of course just out of warranty and our tv came on then went off immediately and the stand by light is blinking 4 times. Your support staff is a fricking joke…obviously you all know what the issue is…but must be afraid to divulge as this looks to be wide spread. They told me to contact an authorized dealer. I am sitting here waiting for that person to call me back as I write this. I am very upset and can not understand how this can be happening to so many people. Something needs to be done by Sony (recall?) before some lawyer decides to cash in.

      Reply
  15. Joshua wrote: July 10, 2013 2:45pm

    The refurbished tvs are terrible never work

    Reply
  16. Tommy wrote: July 10, 2013 2:51pm

    This has happened to me so I sent to get a new one recertified and got two faulty recertified tvs so eventually I just gave up returned everything and bought a Samsung hd tv much better I think

    Reply
  17. Cipri wrote: July 11, 2013 9:07pm

    have the same isue with my 5 month old Sony Bravia i purchased from BestBuy. i tried all the sugestions and still tv will not turn on. Should i just take it back to bestbuy since its only 5 months old? i have philips i bought 5 years ago and never had a issue with it.

    Reply
  18. Mary D’Anna wrote: July 12, 2013 9:51pm

    We were watching our Sony Bravia (model #KDL55EX720) and the suddenly there was no picture or sound. The red light blinks twice, pauses, then repeats 2 blinks. We watched the video and followed all the troubleshooting suggestions and still nothing. Please advise how we can fix this because we hate to think we spent so much for a tv and now it’s gone kaput. Thank You…

    Reply
    1. Gabe wrote: July 31, 2013 5:52pm

      Mary, My TV just starting blinking twice, did you find a solution?

      Reply
  19. Gerard wrote: July 13, 2013 6:33am

    we purchased a KDL46X3100 (46 inch Sony Bravia LCD) on 01/07/08. I have always considered Sony to be a quality product, but now after reading all the issues above, I realise I am not alone in thinking WTF? The Sony will not turn on and keeps blinking for 13 flashes with a short pause in between. The above clip has been tried over & over again with no luck. I thought spending the $3k I would get more then 5 years from this product? I have an LG & Samsung LCD still going strong after 10 years?? So my high expectation and now disappointment will make my choice easier on the next brand purchase. Unless someone from Sony will actually help resolve this issue fairly soon – you will loose yet another customer!!

    Reply
  20. Rahul Joshi wrote: July 14, 2013 10:17pm

    Hi, I purchased a LED 46″ KDL46EX720 15 months ago, all of a sudden the screen has turned hazy & green. tried speaking to the call centre but of no good use. The product is a highend product & am appaled by the service/trouble shooting support offered. My call at the agent was ONLY about how much hey would charge before even listening to the issue. The trust SOny has enjoyed for years & I have been one of the oldest consumer of Sony feel disgusted at opting for Sony & trusting my hard earned money in purchasing a SOny product. Sorry to say LG offers better services as shared by a close friend to me when I discussed this issue. Looking forward to the hear from you. Put a tweet to you but no revert, called ur call centre but no solution.

    Rgds

    Rahul
    9150000400

    Reply
  21. Mahesh wrote: July 14, 2013 10:44pm

    I purchased brand new KDL50EX645 in May 2013. Set up in June 2013 after receiving on May 31, 2013. On July 14 stopped working. 6 times red blinking light. Did everything per video and web content. Web support was useless. Spent almost 45 minutes. Best answer call our customer support. I need brand new TV replacement. Still under warranty. Only used for 5 weeks.

    Reply
  22. Judi Sprouse wrote: July 15, 2013 10:02am

    I have replaced lamp but takes sometimes 30 minutes to turn on, once warmed up it fine. I not sure what could be wrong other than switch not making contact, please advise if worth fixing. I paid a lot for Sony in 2006.

    Reply
  23. Sony Support USA wrote: July 16, 2013 1:57pm

    Hi Judi, what model is this in regards to? Have you done any troubleshooting? Check out our http://goo.gl/WZdg site with your model for possible solutions. If service is required the Sony eService website at http://goo.gl/Ag38u can assist you in obtaining service from a Sony Authorized Servicer.

    Reply
  24. Sony Support USA wrote: July 16, 2013 2:37pm

    Hi Mahesh! Are you located in the United States? If so, do you have an event number you can provide us so we can try to better assist you? -Kevin K.

    Reply
  25. Sony Support USA wrote: July 16, 2013 2:44pm

    Hi Rahul! In order for us to better assist you can you please provide your current location so we can provide you with the proper support team to get in to contact with. -Kevin K.

    Reply
  26. Val wrote: July 17, 2013 3:50pm

    sony bravia 32″ just turned off, can’t turn back on. timer red light keeps blinking twice, pause and blinks again…

    Reply
  27. Mona wrote: July 18, 2013 9:37am

    Bought the KDL46 inch Bravia in 2005. A few days ago lost picture, not audio, and red light started blinking 14 times, then a ten second pause and again 14 times. It’s been like that ever since. Tried unplugging etc…no improvement except that now it won’t stay on at all, turns itself off after a few seconds. Called a Sony certified repair shop in my area, paid $95.00 just for the diagnosis, which I got a week later…faulty LCD panel with no possibility of repair. Apparently even if it were repairable Sony no longer provides spare panels.
    Is this a marketing ploy to get me to buy another TV or is it really repairable. This was a $2000 TV?
    Apple has the same marketing ploy. When Ipad digital screen broke, they told me it was unrepairable and I ended up having to buy a refurbished system for $250. Turns out for less than $100 I could have had it repaired.
    Say it isn’t so Sony. I’ve always loved your products.

    Reply
  28. Alireza wrote: July 18, 2013 5:07pm

    I purchased sony LCD model KDL-46S5100 2.5 years ago.Now it is on standby mode and red led is blink six times. i contact with sony service and then they gave me a number for service but they did not help me . They said i have to buy a new tv!. I paid a 1000 dollars for my bravia and its only 2.5 years old I am totally disappointed by the lack of help from sony. More than 27 years i love sony products but now i have to change my mind!

    Reply
  29. Haris wrote: July 19, 2013 12:56pm

    My sony bravia 32″ LCD tv Model No : KLV32EX300.while wacthing the tv the picutre went off and when we turned on the tv again then we saw only lights flashing timer indicator, standby indicator , and power indicator.How to solve this problem

    Reply
    1. James W. Ampofo wrote: July 25, 2013 4:18pm

      Bought a Bravia KDL 32EX301 serial no 3037475 3yrs ago. The red light began to blink and go off. Initially I would switch the power off and on again. It worked this way for some few days.
      Now the red light keeps blinking but the TV will not turn on.
      I have followed the instructions given in the video but it is still not coming on.
      When the unit is disconnected from the mains power the red light keeps blinking (double flash) for 18 times before it finally goes off.
      Please I need help. It is an investment.
      I have always been a SONY man but I am becoming disappointed

      Reply
      1. Sony Support USA wrote: July 26, 2013 12:52pm

        Hi James, System software (firmware) updates are available for certain LCD Televisions. Visit the Drivers & Software section of this website (http://goo.gl/2kmCtm) to find out if an update is available for your TV. If there is not a software update available or if the issue continues after the update is completed, the TV may need to be serviced. Call 1-239-768-7547 for service options on your TV and indicate the number of red LED blinks to the customer support agent.

        Reply
  30. Russell wrote: July 20, 2013 11:55am

    what does the red light on a Sony Bravia KDL-46NX720 blinking 6 times indicate is wrong?

    Reply
  31. cathy stone wrote: July 21, 2013 5:32am

    I always thought of Sony as the gold standard….after reading all these comments, I realize that is no longer the case. My Sony Bravia 46 inch HDTV stopped working during a program and developed a case of the blinking red light syndrome. Blinks twice every 3 seconds. Called support, seems it “needs service, OR they could supply me with a refurbished tv for $599.00. What a load of crap! I bought the extended two year warranty from Best Buy….the TV isn’t 3 years old yet (purchased 09.18.10). Does the two year warranty run after the mfg. 1 year warranty runs out, or is it two years total?
    I guess I will head back to Best Buy…we think we will go up a couple of sizes…but it won’t be a Sony. Any suggestions on the best one to replace this piece of garbage with?

    Reply
  32. Karl Hopf wrote: July 22, 2013 5:27pm

    I bought a 40 inch Sony Bravia from Walmart about a year ago. The set will not turn on at all! I have plugged the set into differant receptacles, put new batteries in the remote and have tried the manual on/off button. I am guessing that the price of the repair would rival what I paid for the set? I bought Sony because of its reputation. If the estimated cost of repairing the set is excessive, you will have lost a customer!

    Reply
  33. keith wrote: July 22, 2013 10:45pm

    Sony Bravia 7 months old and we are now getting the standby blinking light of death. 6 blinks red LED (an issue with Horizontal?). Tried all suggestions so far.

    All I’ve heard from anyone that actually reached sony is that Sony will send an independant company to asses the TV and and physically fix it (as long as the TV is not wall mounted or whatever). That usually takes a week for someone to stop by but from the people I’ve talked to no one has had anyone examine their TVs yet.

    Also Sony seems to be giving the same addvice (unplug, factory reset, left nipple twist, harsh language…) but has any of this worked for anyone? Are there people out there who are actually getting their TVs fixed by pressing a few buttons or are these Bravia TVs faulty? Just wondering because we just made out last payment just before the TV crapped out on us. EVIL!

    Reply
    1. keith wrote: July 22, 2013 11:21pm

      Some questions for Sony:
      1) Yes, our TV needs servicing. Will this cost me money and if so how much will this cost to service our 7 month old TV that we just finished paying for?

      2)How many people out there are having the same issues? Is it just an unlucky small percentage of people or is there any chance that these TVs have internal functioning issues that maybe exclusive of their band or type? Are people actually paying money to fix their TVs? Will this take a long time? Should I cancel Netflix? Will someone record the Avengers spinoff for me? Like my parents getting divored, was it something I did/said?

      Any help would be greatly appreciated. Thank you so so much.
      -Keith

      Reply
      1. keith wrote: July 23, 2013 3:36pm

        Update for 6 blinks standby mode. Spoke with Sony and they said they would replace the TV under its origional warrenty since it is only 7months old.

        Reply
  34. gilberto cascais canas wrote: July 24, 2013 7:48am

    Sony is the worst company to help customers in the UK. Absolutely useless!

    Reply
  35. Lalit wrote: July 24, 2013 11:29am

    I purchase Sony Barvia led-lcd, 3d, 55inch TV, some 18 months back.
    while I was watching movie it suddenly turned blank.
    I switch it off and turned back on, the display for there for 5 sec and again it turned blank again, the power light blinked 4 times and then paused.
    I called Sony customer care and they made me do few things but no luck.
    They offered me to buy new TV with 15% off or take it to Sony service center.
    The service center is giving me very high estimates for just opening the TV and finding the defect.
    Is anyone facing similar problem? please guide.

    Reply
  36. Melanie wrote: July 25, 2013 2:37pm

    Our Sony TV just stopped working tonight. Blinking 13 times, pause, repeat. Could Sony let me have some UK assistance?

    Reply
  37. Audrey Martinson wrote: July 26, 2013 8:06am

    My Bravia died suddenly when I was watching a favorite recorded program. It just went Poof! and went off with the same blinking red light your other consumers report, except that mine blinked4 times each time. The man from the cable company watched your video but nothing helped, turning it off for 5 minutes. So we basically paid almost $1000 for a TV that lasted two years! So disappointing as I have had sony for years.. Well now I got A Samsung Tv with a 6 year warranty! I think the Bravia has some really bad flaws ad you should take it off the market– it was such a lovely picture but TWO YEARS! I am 90 years old and have hip problems that keep me husebound so am really dependent on my TV to stay in touch with the world.

    Reply
  38. DeeBryan wrote: July 27, 2013 9:35am

    wow! sounds like the same story all around,
    mine isnt much different, KDL-52w5100 purchased in the early part 0f 010, as of yesterday 7-26-13 red blinking 14 times then a pause and then over and over tried all the above and the same results with SONY it sadens me to know that when live in these times when you have to spend this much money to get so very little . Shame on a company that has so little regards for their customers, which is their future! R they that blind ? REPEAT CUSTOMERS is what makes a company ….a company !

    Reply
  39. nitish wrote: July 27, 2013 9:40pm

    i had purchased sony kdl-32ex 720 model which got off automatically tonight.i had purchased it on may 2012.red light is blinking 4 times & led is not working.pl kindly guide to rectify this problem.

    Reply
  40. charles wrote: July 28, 2013 6:05am

    Same problem as everyone else. KDL55HX800 powering itself off and codes with 7 blinking red lights. Called CS and all they do is try to sell you a new one at 15% Off. They won’t trouble shoot the code with you. This lineup obviously has issues they are sweeping under the rug. Has anyone here troubleshooted a 7 code and what was the fix resolution?

    Reply
  41. Dan Mann wrote: July 28, 2013 11:08am

    My Bravia KDL-52W5100 died this morning. Turned it on, worked fine for a few minutes, then lost audio. Restarted it again, same thing, but now it restarts itself after losing audio. Followed the “troubleshooting” steps, disconnect all cables, factory reset, etc, now I get 10 blinking red lights instead of the solid red standby light. It will still work for about 2 minutes, then lose audio, then restart. I can’t navigate the menus as that seems to lock it up. I guess I should be happy with the 3.5 years of use I got from this set, but it will be the last Sony tv I buy.

    Reply
    1. Sony Support USA wrote: July 30, 2013 7:41am

      Hello Dan, We appreciate you bringing this to our attention. Have you had a Sony Authorized Servicer evaluate your set? If not I would recommend having that done. The Sony® eService Web site at http://goo.gl/Ag38u can assist you in obtaining service from a Sony Authorized Servicer. Once the unit has been evaluated, just contact us here with the results and my team and I would be more than happy to review and determine how to proceed. Thank you!

      Reply
  42. Neil wrote: July 28, 2013 1:26pm

    I have a 13 month old sony 46 “led TV and its been driving me mad. Turns off about every 20 minutes and displays a USB connection error even tho there is no USB connected. I contacted sony few weeks back and I was phoned by a repair centre who wanted £60 just to look at the TV. Now I’m so annoyed because we used our wedding money to buy this TV and can’t afford to blow money on a new TV or repair.

    Reply
    1. SonySupportUSA wrote: July 30, 2013 11:24am

      Greetings Neil and thank you for your message.

      Unfortunately, we are unable to assist customers outside of the US. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

      Thank you,

      Pat Kennedy
      Sony Support USA

      Reply
  43. vincent wrote: July 29, 2013 1:35pm

    My Bravia died suddenly when I was watching a favorite recorded program. It just went Poof! and went off with the same blinking red light your other consumers report, except that mine blinked4 times each time.

    Reply
    1. Sony Support USA wrote: July 30, 2013 2:21pm

      Oh no Vincent! Have you had the unit evaluated by an authorized servicer? I recommend having that done. You can setup a repair online: http://goo.gl/90JfQ

      Reply
  44. Ria wrote: July 30, 2013 8:24am

    My sony bravia’s green light is constantly blinking and it won’t stop. Also I am not able to change the channel. There is a small msg on the bottom right corner of the tv that says Demo Mode Off which comes and goes every five minutes. Also there is a strip covering the top of the tv that enlist different names. Please help. I have tried resetting the tv to factory settings and all but no help.

    Reply
    1. Sony Support USA wrote: July 31, 2013 7:41am

      Good morning Ria,

      Please press and hold the HOME button on the right side of the TV for more than 10 seconds while TV is on.

      If this does not resolve your issue please visit the following site and enter the model number of your TV in the “model number” box for information and troubleshooting hints and tips.

      http://esupport.sony.com/US/

      Thanks,

      Pat Kennedy
      Sony Support USA

      Reply
  45. susan wrote: July 30, 2013 2:55pm

    It was so excited when I got my sony tv last year only to have it fail lkke all the above stories… none of what is described in the video have been helpful. I wont buy another sony.

    Reply
  46. Joe markowski wrote: July 31, 2013 4:29pm

    Tv stopped working the red standby light blinks 4 times then pauses and keeps doing this what needs to be done to get a picture

    Reply
  47. Alejandro Flores wrote: July 31, 2013 8:59pm

    I bought mine 4 years ago at Costco and today it just died. The
    standby light is blinking and the right part of the screen is dark.

    I don’t expect the TV to last forget but I figured 10 years was not too much to ask for. Guess I am joining the list of consumer who will no longer buy Sony.

    Reply
  48. Sony Support USA wrote: August 1, 2013 8:08am

    Hi Joe! What model TV do you have? -Kevin K.

    Reply
  49. arif chipade wrote: August 1, 2013 9:36am

    I have 32″SONY BRAVIA EX550 , The picture disappeared with the continuous blinking of the red light. please help.

    Reply
    1. Sony Support USA wrote: August 2, 2013 8:15am

      Hi Arif, please try the following troubleshooting steps: http://goo.gl/k12azp -Amanda Jeter

      Reply
  50. Sony Support USA wrote: August 2, 2013 7:49am

    Hi Gabe! Do you also have the KDL55EX720? -Kevin K.

    Reply

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