A Mini Sony Behind-the-Scenes Tour: Interview with Steven Nickel, Vice President of VAIO Service
purchased a vaio laptop on Christmas Eve for my son Dec 2011. Called on October 15th for support. not charging and turns off as soon as it is turned on . Was told without a recipt can’t be covered by warranty. Why is the rep insisting it could have been manufactured as early as June 11 when it has a manufactured 11-11 sticker riight on the back. Was registered on 12-25-11. Why does your e-mail that was sent confriming registration not state that warranty is null and void w/o receipt? I am so upset that a company as big as yours can’t be upfront and honest. You have a record of the call log and October was the first call. We have been affected by hurricane Sandy and I have many things I could do with the money it will cost to replace this computer. It is neccessary as my son is a first year teacher. Please do the right thing. Your serial number tells you when it was manufactured. Other electronic companies will use the registration date. Not ask for a receipt so much after purchase.It should say that on the email confriming registration. His cal logs can be found by your reps. I work hard for my money and don’t have the money to replace. I should not have to replace. Sony should do the proper thing and honor the warranty Thanks for the Video Steve. It just frustrates me more.
Thank you for your prompt response.
Hi there, thank you for reaching out. I’ve sent your info to our support team. They should be reaching out shortly.
Sony Help or Support
For questions or comments related to support, please click here.