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The Future of Reader Store in the US & Canada

by Reader Store 02/06/2014

As you know, our customers always come first, which is why we want to share the news firsthand about an announcement made today from Sony regarding its plan to close Reader Store in the U.S. and Canada.

Although we’re sorry to say goodbye to the Reader Store, we’re also glad to share the new and exciting future for our readers: Reader Store will transfer customers to Toronto-based eReading company, Kobo—an admired eBook seller with a passionate reading community. We strongly believe that this transition will allow customers to enjoy a continued high-quality e-reading experience. As a result of this change, we will close Reader Store in the U.S. and Canada on March 20, 2014 at 6 p.m. (EST).

So, what’s next?

Customers don’t have to do anything right now, and will be able to re-download your previously purchased eBooks for a limited time. In late March, we will send an email to registered customers with a link that will allow customers to transfer existing libraries to Kobo. Whether new to Kobo or with an existing account an account, customers will be able to transfer your Reader Store eBooks to your Kobo account so you’ll continue to have access to them in the future. Plus, any existing Reader Store credits in accounts will transfer to a Kobo account to use at the Kobo Store. And of course, customers can continue to use their Sony Reader to read eBooks from Kobo.

We are fully committed to helping our customers through this exciting transition to Kobo. With the Kobo Store, readers will have access to more than 4 million of the world’s best books, magazines, comics and kids’ titles, all at your fingertips.

Thank you for being such loyal customers, a part of our reading family, and for your continued support as we work to complete this transition. It has been a pleasure reading with you!

— Your Reader Store Team

  • Click here for frequently asked questions about this communication.
  • If you are not interested in transferring to Kobo, click here to login to your account and opt-out. Your username is this email address, but if you forgot your password, click here
  • Click here to read the Press Release.
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Add Comment

  1. Ken wrote: March 28, 2014 7:03pm

    Still no email with a link! Very frustrating.

    Reply
    1. Marge wrote: April 5, 2014 12:07pm

      April 5th still no link. When coming????

      Reply
  2. Julie wrote: March 29, 2014 9:23am

    Today is the 29th and I have received an email with the link!

    Reply
  3. Vicki wrote: March 29, 2014 9:56am

    It’s March 29th, and I still have not received the email. How late is ‘late March’?

    Reply
    1. Stu wrote: April 3, 2014 4:51am

      April 3rd nothing from Sony. I think we have been abandoned.

      Reply
      1. Kathy wrote: April 5, 2014 7:46pm

        Here it is April 5th, and I also have heard nothing about how to transfer my books to Kobo. So I took matters into my own hands. I don’t know if this will work for everyone, but it did for me. I signed on to my Sony Reader account and clicked on each book and downloaded it myself. I could not get it to download to The Kobo app I already have (I was informed to sign on to my Adobe account–that I have–to download into Kobo. Well, that didn’t work, so….I have a Bluefire Reader app too. When I clicked on the book to download if from my Sony Reader account, it asked if I wanted to download the book to Kobo or Bluefire, so since I couldn’t put the book into Kobo, I clicked on Bluefire and was able to download the book there. I would suggest y’all download the Bluefire Reader app and see if, like I did, are able to download your books there. I had to do it a book at a time, but each book downloaded very quickly. Hope this helps.

        Reply
  4. maria goldsack wrote: March 29, 2014 4:03pm

    I have been out of the country & just returned, what do I do now about my books?

    Reply
  5. Carla wrote: March 29, 2014 7:06pm

    I have not received an email either.. the only books I have on my reader so far are all 7 harry potter books. I just finished reading the last one and was hoping to buy another book to start reading, but I don’t believe I received an email with the link in it as everyone has been saying. Is there any way we can do this manually on the sony website or something? This is rather frustrating because I just want to read..

    Reply
  6. Dorothy Taylor wrote: March 29, 2014 10:40pm

    It is March 29th and I still have not recieved the link to transfer my sony account to Kobo! Really frustrating. I hate to lose the balance on my account and the library I’ve purchased.

    Reply
  7. Doug wrote: March 30, 2014 8:03am

    Still waiting on the link!

    Reply
  8. Teresa wrote: March 30, 2014 2:13pm

    It is March 30th and still no link!! What is going on?

    Reply
  9. Michele wrote: March 30, 2014 8:07pm

    It is March 30, and I have not gotten an email from Sony. I have 310 books in my library.

    Reply
  10. Jen wrote: March 31, 2014 3:48am

    Never got the email.

    Reply
  11. Joseph Gardon wrote: March 31, 2014 7:37am

    I have not received an e-mail link to my account at KOBO, only the notification mails. When do I get the link to my new account?

    Reply
  12. Leslie wrote: March 31, 2014 8:54am

    Finally received my link this morning. Seamless transfer of 98% of my books. Only five are not available on KOBO, but I had previously saved my Sony Reader Store library so it’s not a major problem. One improvement I’ve noted…you can delete books from your library on KOBO and they will reside in a trash folder until you permanently delete them. I like this feature as it’s a good place to “store” books that I’ve already read but may want to read again. Also, although there is not a wishlist you can add a preview of books to your library – this is somewhat more convenient, in my eyes, as the books you are interested in are front and center in your library with a link to purchase.

    Thank you, Sony, for making this as pain-free as possible…although I would have loved to have received my link sooner than this morning!

    I only hope that, should I need it, KOBO has the same great customer service that Sony had over the years.

    Reply
  13. margaret killough wrote: March 31, 2014 10:52am

    I have not received a KOBO link

    Reply
  14. Angela wrote: March 31, 2014 11:56am

    Here another episode of ‘The Missing Link’. Have not received mine either. I bought a book on Kobo yesterday, but have no clue how to put it on my old Sony e-reader?!?

    Reply
  15. Troy Reed wrote: March 31, 2014 9:59pm

    I still haven’t received the email on how to transfer over to Kobo.
    This transfer has been handled very poorly by Sony…..

    Reply
  16. Jim wrote: April 1, 2014 8:46am

    Here it is, the 2nd of April and nothing from Sony concerning the transfer to Kobo. What a disappointment and I certainly shall not even consider purchasing another Sony product.

    Reply
  17. Michelle wrote: April 1, 2014 5:21pm

    I have yet to receive an email with the link to transfer my existing library. I had downloaded all the books to my reader – at this point I am considering purchasing a Kindle and changing to Amazon. My reader for pc app has already prompted me to update and now displays Kobo but I have not set-up an account as I have been waiting for the official email. From looking at Kobo I am disappointed in their searching capabilities (especially new books only for a certain category).

    Reply
  18. Torri wrote: April 1, 2014 5:31pm

    April 1st:
    STILL NO LINK! SERIOUSLY I JUST WANT TO READ ON MY READER AND IT’S A LITTLE HARD TO DO WHEN I CAN’T BUY ANY MORE BOOKS! WHY IS THIS SO POORLY HANDLED?!

    Reply
  19. cathy leblanc wrote: April 1, 2014 5:35pm

    Apr 2and no link from Sony for transfer to kobo received yet still waiting

    Reply
  20. Jimmie Powell wrote: April 1, 2014 7:20pm

    How do transfer all off the books to Kobo the Reader store.

    Reply
  21. Ramona wrote: April 1, 2014 7:47pm

    Still waiting for this Kobo link. When is it coming? It’s already April 1st. I’m very disappointed.

    Reply
  22. Lois wrote: April 1, 2014 8:49pm

    No email yet. Very annoying…

    Reply
  23. SIMONE ROBICHEAU wrote: April 2, 2014 6:40am

    I haven’t gotten an email how to transfer my Sony EReader to Kobo Please email me that link ASAP Thanks

    Reply
  24. Nancy wrote: April 2, 2014 7:28am

    I am still waiting for the link. When I called customer service the guy tod me they were still sending out links. That was a week ago and I am still waiting.

    Reply
  25. Nancy McManama wrote: April 2, 2014 9:57am

    I have not received a link from you to transfer my books to Kobo. Please forward it so that I do not loose my books.

    Reply
  26. bob cramer wrote: April 2, 2014 11:12am

    Opened the Sony e-mail in the nick of time. Transfer of BOOKS went smoothly, but i’m still waiting for my money credit on my Sony account. They say they are working on it….we’ll see!

    Reply
  27. Catherine wrote: April 2, 2014 11:17am

    Have not received the link. Kobo no help.

    Reply
  28. Eva Alvarado wrote: April 2, 2014 1:03pm

    I am still waiting for a link to transfer my library to Kobo and I am very frustrated. I know people who also had a sony account and they received theirs. It is already April, which is definitely past late March. Also, there is no phone number for support. Please help, there are books I want to read.

    Reply
  29. A Mullins wrote: April 2, 2014 2:09pm

    I have not received my link to change over.

    Reply
  30. Peter wrote: April 2, 2014 3:24pm

    No transfer email from Sony… It’s April 2, folks! You closed on March 20. Extremely poor customer service!

    Reply
  31. Lyle Dhondt wrote: April 2, 2014 3:27pm

    Still no link????????

    Reply
  32. Anna McK. wrote: April 2, 2014 6:26pm

    The only email I received about the transition to Kobo had an attachment that would not open so I still don’t know how to get my books from the Reader Store to transition them to Kobo. :(

    Reply
  33. Sergio wrote: April 2, 2014 10:14pm

    i have finally had the opportunity to check my email and am shocked that the reder store is out of business. i immediately signed up for my books to be signed over… about when sholud i recieve the link to get my books??

    Reply
  34. Karen wrote: April 3, 2014 3:17am

    Hi! This site got lots of Ereaders
    http://ereaderlookup.com/product/fulllist#.Uz0kkfl_snM

    Reply
  35. Betty McCarthy wrote: April 3, 2014 6:20am

    I pre-ordered and paid for the new book by Nora Roberts “Shadow Spell”. However, it is not included in the books that transferred. In fact, I am missing about 25 books in the transfer. What’s going on with this?

    Reply
  36. sondra wrote: April 3, 2014 6:48am

    I have not recieved an email from sony to do the transfer. Does anyone know who we can contact about this?

    Reply
    1. Helen wrote: April 5, 2014 11:58am

      The talk over on mobileRead is that some of the people that have not got their emails have called and been told to have patience they are sending them out slowly and could be another week at best to get to all the people probably due to the fact that if they release all the emails all at once people hitting the links could crash the kobo website or kobo will get swamp with trying to help everyone that has problems with the transfer. And if your credit does not transfer call kobo (1-800-239-9532 Hours:
      8:30 AM to 12:00 AM ET) and talk to customer service they will look into it you will probably be asked to send them the link from the sony store to fix your credit and then it will be added to your account page on the kobo store they never tell you they got it fix you just need to keep checking back to see if it is there at least that is what happened in my case. If you want to find out more go to mobileRead.com and check out the forums and the links in the news section and Sony sections about this. Also you still have till the 20th of this month I think to download all your books to your computer and save a copy there

      Reply
    2. Marlene Lemieux wrote: April 5, 2014 6:18pm

      Still no email-re-reader to Kobo-what to do now??

      Reply
  37. Vivian Kimmitt wrote: April 3, 2014 1:16pm

    I have yet to receive my email for transfer of books to kobo

    Reply
  38. dswearingen wrote: April 3, 2014 6:56pm

    I have not received my email link either. Frustrating…

    Reply
  39. Gisele wrote: April 4, 2014 6:39am

    I still have not received the email with the link to transfer to Kobo. Although I appreciate the size of the task of notifying all the clients, I expected more from Sony.

    Reply
  40. lori wrote: April 4, 2014 8:56am

    I’ve transfered over but wen I go to restore I can’t get books it keeps saying go to ur account I do and get no where

    Reply
  41. Dorothy Taylor wrote: April 5, 2014 4:33am

    It’s April 5 and no Kobo link has been sent to my email!

    Reply
  42. Elinor Serra wrote: April 5, 2014 4:39am

    I have not received promised e-mail. Losing faith in SONY rapidly! What to do next?

    Delete juno.com address.

    Reply
  43. Bonnie wrote: April 5, 2014 11:13am

    Still no email from sony!!! Not very happy at all.. guess I loss all my books and money I had on my account!!!

    Reply
  44. Donald Carney wrote: April 5, 2014 12:18pm

    I have not yet received email link to transfer library from Reader Store to Kobo. Is there an estimate to how much longer this will take?

    Reply
  45. Samantha Cason wrote: April 5, 2014 2:30pm

    Still no link.

    Reply
  46. J. Gutierrez wrote: April 5, 2014 6:00pm

    I have not received the link. I want to know if I already have a KOBO account, will I have difficulty transferring my sony account to the KOBO account

    Reply
  47. Richard Schiesswohl wrote: April 6, 2014 6:36am

    In February, I was sent an email regarding the closing of the Sony “bookstore” and the switch to Kobo. In the email it stated: “In late March, we will send an email to registered customers with a link that will allow customers to transfer existing libraries to Kobo.” We are now in April and I have yet to receive an email from you. When will you be doing this?

    Reply
  48. Joel Solomon wrote: April 6, 2014 11:01am

    April 5th and still no link to transfer purchases. Kindle, here I come!

    Reply
  49. Pam wrote: April 6, 2014 2:56pm

    It’s April 6th and still no e-mail!

    Reply

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